At Floriy.co, we strive to ensure a seamless shopping experience. However, please be aware of our cancellation and refund policy below:

CANCELLATION POLICY
Please note that for all types of orders, including non-personalized, personalized, and international orders. Once an order is confirmed, it cannot be cancelled, modified, or refunded under any circumstances.

REFUND POLICY

• We offer refunds only in cases where the product is damaged or defective upon delivery.
• If your order qualifies for a refund, we will guide you through the return process.
• Once the returned product is received and inspected, a refund will be processed to your original payment method. Please note that refund processing times may vary.

If you have any questions or need assistance, our customer service team is always here to help.